Community Catalyst – Diabetes Self-Management Education Program

Centers for Diabetes Control and Outreach Nutrition

by Kim Hentschel, BSN, RN, CDE and Ginger Biggerstaff, MSN, RN-BC

Since October 1991, Catawba Valley Medical Center has provided formal education for clients with diabetes and his/her care partner(s).  The American Diabetes Association (ADA) recognizes Diabetes Self Management programs as having met national standards for education.  CMVC achieved National certification by the ADA in 1993 and attained re-certification in July 2011. According to the ADA, “adherence to National Standards has undoubtedly improved the education provided to people with diabetes. We are confident that those you serve appreciate your effort, commitment, and success in providing quality diabetes education.”


Due to the collaborative efforts between departments, the program continues to be a success. The CVMC Center for Diabetes Control is staffed by two Registered Nurses who are Certified Diabetes Educators. Providing ongoing support to the program are CVMC Registered Dieticians and an on-campus Wingate University Faculty/Registered Pharmacist.

A multidisciplinary team approach is taken to customize care and disease management. Utilizing evidence-based guidelines for the management of this chronic disease process, highly skilled registered dietitians, registered nurses and pharmacists who are competent in the most current methods and treatment options collaborate and work closely with clients to tailor a program specific to their personal needs and lifestyle.


Front row (L to R): Lynn Delserone, RD, LDN and Kim Hentschel, BSN, RN, CD
Middle row (L to R): Arleta Turner, Practice Coordinator II; Charlotte Salewski, RN, CDE; Susan Strickland, MNS, RD, LDN, CNSD; and Jill Dreeman, RD, LDN
Back row (L to R): Mary Beth Cox, MEd, RD, LDN, CDE; Nan Reeves, MHS, RD, LDN; Patti Moore, MS, RD, LDN, CDE and Lisa Meade, Pharmd, CDE

Our target client population includes all age groups and all types of diabetes with clients from Alexander, Burke, Caldwell, Catawba, Iredell, and Lincolnton counties. In 2011, a total of 1,507 clients received education through our center. Client surveys reveal greater than 95% satisfaction in the service provided.

Groups of clients are instructed individually or in classroom settings using a multi-disciplinary team approach with   individualized sessions provided for demonstration and return demonstration of skills.   Where appropriate, a client may have an individualized program to meet his/her needs.

Among the clients enrolled in our diabetes self-management program during 2011, behavioral goals were collaboratively established between clients and staff with documented achievement in the following areas:

• 85% participated in exercise
• 85%  self-monitored their blood glucose level
• 100% complied with their medication regime
• 85% used stress-lowering interventions
• 96%  followed their tailored meal plan
• 100% treated their hypoglycemia
• 75% performed self- foot care

In June 2011, the “Young Persons with Diabetes” support group was established to assist school-aged individuals and their families honoring our mission to increase awareness and knowledge of diabetes among the public and healthcare professionals. Most recently, the Center For Diabetes Control began to serve as a resource to CVMC’s Wound Healing Center.

The Center for Diabetes Control is located on the CVMC campus and is housed in the Pain Management Clinic. For questions about the program or referral process, contact Kim Hentschel RN, BSN, CDE, Program Coordinator at 828/326-3442.